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How fast will my order ship?
Our lead time is 40-50 working days not including the Chinese Legal holidays afer receiving your depsoit and confirmation samples based on 5,000pcs. If we have stock in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.

How do you ship orders?
Normally, we can arrange Ocean shipment and Air shipment. If you have pointed forwarder, just send the contact information for us to arrange shipment, If you do not have a forwarder, we can help you find one.

Do you have any better way to quicken the delivery time?
Since all production proceed on after the approval of samples, the quick correct samples will certainly save much time. We need the customers to send us private logos in Adobe Illustrator or PDF format by email. From the past experience, if the customers want to change the logos or designs after presenting the samples, the repeat samples will take more times. So please ensure there are no misunderstanding before sampling. Our production department arranges all orders in rigorous rotation of arrival time of T/T deposits. The earlier the payment arrives, the sooner delivery time will be. 

How do I know if my product is compatible with the packaging?
You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser's sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.

What if part of my order is damaged or missing?
Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.